1. Introduction
This privacy policy outlines how Indulge Media Limited and Indulge Media UK Ltd handle information collected through their websites and digital products, including UXDuty, in compliance with The Data Protection (Bailiwick of Guernsey) Law, 2017 and the General Data Protection Regulation (EU) 2016/679.
We are committed to protecting your privacy. This policy may be updated periodically and we recommend reviewing it regularly.
2. What we collect
We may collect:
- Your name
- Contact information, including email address and telephone number
- Usage data
- Information provided through contact forms
Your explicit consent is requested before storing personal information, and you can adjust your preferences at any time.
Indulge Media also processes data as a digital agency designing and building websites for clients. If you have a question about data held on behalf of one of our clients, the relevant client is usually the first point of contact, although you can contact us directly if you prefer.
3. How we use cookies
Cookies are small files placed on your computer to analyse traffic and personalise your web experience. Analytics and behavioural tags on this site are loaded through Google Tag Manager. Google Tag Manager itself does not set advertising or analytics cookies; it only loads the tools described below, and only after you accept via our cookie banner.
When you accept, the Google Analytics 4 property sets the following first-party cookies:
| Cookie | Validity | Purpose | Data |
|---|---|---|---|
| _ga | 2 years | Distinguish users | Anonymised client identifier |
| _ga_<id> | 2 years | Persist GA4 session state | Session count, engagement time |
| _gid | 24 hours | Distinguish users (short-term) | Anonymised client identifier |
We do not store any third-party advertising cookies.
You can disable cookies through your browser settings - see aboutcookies.org for instructions - or use private browsing mode, although doing so may affect how this website functions.
4. Hotjar
We use Hotjar to anonymously track user journeys so we can improve the user experience.
Device-specific data collected:
- Anonymised IP address
- Device screen size and type
- Browser information
- Geographic location (country only)
- Preferred language
Log data collected:
- Referring domain
- Pages visited and the order in which they were visited
- Geographic location
- Access dates and times
- Mouse clicks and keystrokes
You will not be tracked with Hotjar unless you specifically agreed to accept cookies via our cookie banner. If you change your mind, use the “Cookie preferences” link in the footer to re-open the banner and choose Reject. You can also opt out at the Hotjar level by following Hotjar's do-not-track instructions.
5. Microsoft Clarity
The UXDuty website uses a piece of software called Microsoft Clarity which is used to improve user experience. Microsoft Clarity anonymously tracks and records your journey through our website, allowing us to review it and make improvements to the site.
The below information may be collected through the Microsoft Clarity tracking code embedded on the UXDuty website.
Device Specific Data
The following may be collected from your browser:
- Your device's IP address (stored in an anonymised format)
- Device screen size
- Device type (unique device identifiers) and browser information
- Geographic location (country only)
- Preferred language used to display the webpage.
Log Data
Microsoft Clarity records information that is created whilst using the UXDuty website. This includes:
- Referring domain
- Pages visited within the site, including the order in which they were visited
- Geographic location (country only)
- Preferred language used to display the webpage
- Date and time when website pages were accessed
- Mouse clicks and keystrokes.
Microsoft Clarity does not track, or store values entered in forms on the website.
Data Sharing and Retention
The data collected by Microsoft Clarity may be shared with Microsoft solely for the purpose of improving our website performance and user experience. We retain this data only for as long as necessary to fulfil these purposes and comply with applicable laws. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
User Consent and Opt-Out
You will not be tracked with Microsoft Clarity unless you specifically agreed to accept cookies via our cookie banner. You can change your mind any time - .
6. Plausible Analytics
We also use Plausible Analytics to count visits and pages viewed in aggregate. Plausible is privacy-friendly: it does not set any cookies, does not track you across sites, and does not collect any personally identifiable information. To count unique daily visitors it derives a daily-rotating, non-reversible hash from your IP address, user agent and a server-side salt, which is then discarded at the end of the day.
Plausible is loaded through Google Tag Manager and will only run if you accept our cookie banner. Even when accepted, no cookies are set by Plausible itself. You can change your mind any time - .
7. What we do with the information we gather
The information we collect is used for:
- Internal record keeping
- Improving our products and services
- Sending promotional emails about products, offers, or other information you may find relevant
- Market research, by email or telephone
- Customising website content based on your interests
8. Data retention
Personal data is retained in line with this policy until you withdraw your consent, or until there is no longer a legitimate reason to keep it.
9. Security
We use suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
10. Links to other websites
We are not responsible for the privacy practices of any external websites linked from ours. You should review the privacy statements of any third-party site you visit.
11. Controlling your personal information
You can:
- Tick or untick the consent boxes on our forms when completing them
- Change your marketing preferences by emailing us, or by following the unsubscribe link in any mailing
We will not sell, distribute or lease your personal information to third parties without your explicit permission, or unless required to do so by law.
Under The Data Protection (Bailiwick of Guernsey) Law, 2017, you may request details of the personal information we hold about you, or ask us to update or delete it. To make a data-subject request, email hello@indulge.digital.
12. Contacting the regulator
If you have concerns about how your personal data is handled, you can lodge a complaint with The Office of the Data Protection Authority (ODPA):
The Office of the Data Protection Authority
Block A, Lefebvre Court
Lefebvre Street
St. Peter Port
Guernsey GY1 2JP
Phone: (01481) 742074
Online: www.odpa.gg