Findings checked against the page
Every finding is checked against the page content and the underlying code. Anything that cannot be confirmed is dropped rather than reported.
Consumer Duty confidence across every page
UXDuty helps firms take proactive steps to support good customer outcomes through the design and content of their digital channels, giving them the evidence to show it
Try it free for 7 days on up to 10 pages of your website
Evidence you can stand behind
Human validation of findings
Nothing is verified until someone on your team agrees. Dismissals carry a categorised reason, so the record explains itself.
Reports you can hand on
Export PDF, Excel or CSV. The PDF contains only the findings your team has verified or resolved.
Follows links like a customer would
A UXDuty page scan follows links a couple of levels deeper, like a customer would, and searches any PDFs it finds.
Checks tailored to all four Consumer Duty outcomes
Every check maps to one of the four PRIN 2A outcomes and cites the FCA rule it relates to. Add WCAG 2.2 AA accessibility checks when you set up an audit and they run alongside, with their findings in the same list.
Products and services
Information that clearly matches the target market, headline claims that hold up, and FSCS protection signalled where it applies - so customers can tell whether a product is genuinely suited to them.
Price and value
Rate prominence, introductory-rate clarity, exit fees and total-cost illustration up front - no hidden small-print surprises, so customers can judge fair value before committing.
Consumer understanding
Plain language, predictable terminology, acronyms explained and clear next steps - customers know what they're agreeing to and what happens after they commit.
Consumer support
Help easy to find at the moment of need, elevated routes for customers in vulnerable circumstances, debt-advice signposting where appropriate, and switching, cancelling or complaining no harder than signing up.
Find the journeys where customers get stuck
Choose the friction finder when you set up an audit. It uses UX signals from Microsoft Clarity or Google Analytics, with thresholds you set for rage clicks, dead clicks and quick backs, to uncover the journeys with the most friction. The pages on those journeys become your audit, so you start where customers struggle. Prefer to choose for yourself? Audit a sample of the site, or list the exact URLs.
Get in touch for a
demo and free audit
Or start with a free 7-day trial on up to 10 pages of your website